FAQs

Frequently Asked Question

How early should I arrive for my 1st class?

We recommend that you arrive 5-10 minutes before class begins, ready to move. Your instructor will introduce the Springboard and answer any questions you may have. Make sure you have already downloaded our Springfit App and signed the safety waiver before you arrive.

o For safety reasons, we require clients wear non-slip tread socks during sessions. They are available for purchase at the studio.

o We have a water dispenser, so bring a refillable bottle. For safety reasons, no glass bottles please.

o Wear comfortable clothes you can easily move in.

o Long hair should be pinned up.

o Jewelry is NOT a good idea.

o No strong perfumes or body products as some clients are allergic.

We think 3 times a week is a perfect amount, and you should see & feel results in just a few short weeks. Your body will tell you what is best for you!

The instructor will be managing the arrivals and as soon as class starts, they will not be available to greet late arrivals.   We know schedules can get harried and parking can be a challenge, but please arrive to class on time.   We do not have the ability to manage late arrivals.

Due to the limited number of spaces available in each class, Springfit clients must be accountable for their reservations, and we must have a cancellation policy. After reviewing the policies of similar studios, many of which have 24-hour policies to cancel a class, we have come up with what we believe is a fair cancelation policy. You must cancel your session with at least 12 hours’ notice to avoid a cancelation or no-show penalty. Clients with packages and limited autopay contracts will lose that session from their package. A No Show charge of $20 will occur if you are signed up for a class and do not attend. To cancel a class, you may cancel online or on the app.

In order to cancel a membership, please email [email protected] at least 15 days before your contract renews. Any request to cancel a membership needs to be in writing.

Your First Class is FREE! 🎉

Try a session on us—no commitment, just results!